Identifying Power Users/Collaboration Specialists within your organization
Do you have multiple conference rooms with different types of technology?
Do you want to make your meetings more effective and efficient?
If you answered yes to either of these questions, keep reading.
WHY IS IT IMPORTANT TO IDENTIFY A COLLABORATION SPECIALIST?
It is important to identify a collaboration specialist(s) to help you maximize the use of your technology and to ensure your investment. A collaboration specialist can help you identify weaknessness in technology proficiency which will lead to more effective and efficient meetings. In turn, this person will play a vital role in your technology planning because they have accurate information on how your employees are using technology.
HOW DO YOU IDENTIFY A COLLABORATION SPECIALIST?
Send out a recruitment email describing what this role will entail (this may differ between organizations) and what they will get out of it. Depending on how much technology you have and how many employees you have to train, this new role may add an additional few hours weekly or monthly. The collaboration specialist should be someone who is committed to using technology, willing to train others and possibly an added title to their position or an incentive- money, gift cards, etc. After all, they will be able to show a return on your investment. If you are part of a larger organization, it might be best to identify multiple collaboration specialists. Choosing people from various departments will help to ensure the technology is used in various ways. It will also provide more specialis to be available for questions. The collaboration specialist should NOT be someone in a managerial role, or in a role where they are deploying software (i.e. information technology). The best collaboration specialist is someone who is in a role that uses the conference room, for example, as their daily or weekly meeting space. A person from information technology would be a great resource for the collaboration specialist, but often times is put in a position to train users on software programs that they don't use on a consistent basis.
WHAT DO YOU DO ONCE YOU HAVE IDENTIFIED THE COLLABORATION SPECIALIST(S)?
Give them support! Give them the tools they need to be successful. You may even set up an advanced training program for them from a technology firm. A collaboration specialist can learn to create a training program for employees- providing videos, cheat sheets, and quick tutorials to end users. They may also create formative and summative assessments for employees to obtain information on how they are using the technology. As their manager, you can use that information to evaluate your ROI and future technology investments. If you have invested in technology and want to ensure it is being used to its fullest potential, then you should identify a collaboration specialist within your organization.